Changes to Appointment System from 1st January
The Practice is aware that at certain times patients can experience frustration due to the length of time it may take to obtain a routine appointment.
To address this we have decided to introduce a new appointment system starting from 1st January 2019 with the aim of helping patients book an appointment with a doctor within a reasonable timeframe.
Booked appointments 7.30 – 8.40am
These appointments are for patients who would like to be seen earlier in the day e.g. before going work. They are bookable up to two weeks in advance.
Routine appointments are available every morning and are bookable on the day only, either by telephone, through the on-line booking system (Patient Access) or in person at Reception.
Urgent appointments (for patients that are unwell and need to be seen on the day) are available every morning and are booked in time order. These patients will be seen by the Duty Doctor for that day. Once the urgent appointments have been filled patients are offered a telephone call by the Duty Doctor.
We offer a limited number of booked appointments in the afternoon. The appointments can be booked up to two weeks in advance.
There is a duty doctor available for urgent appointments every afternoon, but patients will not be offered a telephone call by the duty doctor.
We have looked very carefully at how we can change the appointment system to make it more workable for both the patient and doctors and appreciate your help and support during these changes. We welcome any feedback.