Suggestions and Complaints

This practice offers an informal in-house procedure to deal with complaints about the services we provide. Please ask our practice manager who will give you further information. We attempt to resolve problems swiftly and take action as appropriate when we have failed to achieve the high standards we aim for.

There is a suggestion box in the waiting room and we would welcome any suggestions you feel may improve the service.

If you have a complaint about the Croydon NHS Trust please contact the complaints manager at the Trust on 020 8274 6000.



The CUH Patient Advice and Liaison Service (PALS) will guide you, your family and friends through the different service available at the Trust and help you sort out any concerns you may have about the care you receive. The PALS office is situated on the first floor of the London Wing at Croydon University Hospital. The office is open from 9.00am to 8.00pm Monday to Thursday, and from 9.00am to 5.00pm on Friday.

Tel: 020 8401 3210 or 020 8401 3000 and bleep 866 or 867.