Practice Charter

practice charter

Patient Confidentiality

The practice is committed to offering all patients (including those under 16) a confidential service in a safe environment.

This means that:

  • Anything you say to any member of the practice will be treated with respect
  • Records are kept so that other people in the practice can care for you.
  • No personal information will be discussed outside the practice without your consent, or sent to a third party such as mortgage or Insurance company without written consent (see below).
  • Confidentiality will only be broken in VERY exceptional circumstances, for example:
  • When there is, in our professional judgement, a strong suspicion that you might harm others or that you might harm yourself.
  • When someone under 18 discloses that she or he is being physically, sexually or emotionally abused, and that not taking any action would put that person at further risk.
  • When it is disclosed that other young people (under 18) are being abused or are at risk or when a Court Order is issued to any member of the practice.

Freedom of Information Act

A copy of this is available from the practice manager.


Patient Surveys

We occasionally carry out surveys on a variety of areas and your co-operation is appreciated during these times.


Zero Tolerance

The Parkside Group Practice supports the government's NHS Zero Tolerance zone campaign towards violence and abuse. Violence and abuse is a growing concern. GPs and their staff and patients have the right to care for others and to attend the surgery without fear of being attacked or verbally abused.

Violent patients will be reported to the Police and struck off the practice list.