How to order a repeat prescription

 

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All prescriptions should be requested no more than 7 days in advance

image of pharmacist 

We aim to process all prescription requests within 48 hours of receiving them.

  • Please note that any requests received after 1pm on a Friday may not be actioned until the following Monday, as the practice is closed over the weekend.
  • You will only be contacted if there is a query or problem with your prescription. If you do not hear from us, please assume your request is being processed within the normal timeframe.
  • You can check the status of your prescription at any time using the NHS App, which provides real-time updates.

Please Note

  • We do not accept requests for repeat prescriptions over the telephone or by email.
  • We do not prescribe medications that dentists have previously prescribed. You would need to go back to your Dentist for these.
 

Acute Prescriptions

You may find that a particular medication you take regularly does not appear on your repeat medication list or on Patient Access - these are known as acute prescriptions. Most commonly, these include certain pain killers, sleeping tablets as well as other medicines that are potentially harmful or addictive. All special and acute requests will be checked by a clinician before being authorised. 

Please order acute medication via Klinik

We will need to check our records to ensure that acute medication is not being overused.

For safety reasons, we may withhold the issuing of such medicines should they have been issued too recently.  

 

Further Information