Drs Clementson, Khan, Muhundan, Sreetharan, Shah, Burgess, Johnson, Garnham & Epperlein
Patient Survey - Changes to the Appointment System
Please complete our survey regarding the changes we made to the appointment system in January 2019. It will only take 2 or 3 minutes and we value your opinion. Use the link below or ask for a paper copy at reception. Many thanks.
https://www.surveymonkey.co.uk/r/BDS33VQ
Parkside PPG event "Its all in the mind!" 2nd October 2-4pm
Come along to Christ Church Hall in Purley and find out how you can keep your mind healthy and how to become Dementia friendly.
We are lucky enough to have engaged two fascinating speakers:
2pm CHARIOT (Cognitive Health in Ageing Register Investigational, Observational and Trial Studies) at Imperial College London. A register made up of healthy volunteers interested in taking part in research to better understand and prevent Alzheimer’s disease and other late onset neurodegenerative diseases. The CHARIOT register is vital to facilitate the research conducted at AGE. The register has been highly successful throughout its pilot stage, and now holds data of over 30,000 volunteers. Evidently, the prevention of age-related neurodegenerative diseases is of interest to many individuals.
3.10pm Marion Abbot from Dementia Action Alliance. Learn more about what it is like to live with dementia and turn that understanding into action. It’s really easy to become a Dementia Friend!
Book your free place here (only 50 available)
Email your repeat prescription request to:
parkside.prescriptions1@nhs.net or for a more accurate, quicker way of ordering your repeat prescriptions, sign up to Patient Access - ask for your PIN at reception (you will be asked for ID).
Purley Oaks Childrens Centre
offers a fantastic range of services and activities to support you and your family, including baby massage; help with your child's speech and language and Music time! Click here for more info.
Out of Hours
If you need access to medical care when the surgery is closed, please see our Out of Hours information. Remember you can ring 111 for advice or an appointment at a local GP Hub, 365 days a year.
Medicine Waste
Please remember to only order what you need! Unused medicines cost the NHS around £300 million every year. Click here to see how you can help.
| Connecting your Care is an information sharing tool, which is built on the Cerner Health Information Exchange (HIE - hospital computer system) that will give GPs and hospitals access to view data of predefined datasets held in the different health and care systems across South West London. For more information see: Connecting Your Care |
Changes to Appointment System from 1st January
The Practice is aware that patients can experience frustration due to the length of time it may take to obtain a routine appointment. To address this, we have introduced a new appointment system with the aim of helping patients book an appointment with a doctor within a reasonable timeframe.
The new appointment system means more "on the day" appointments will be available online. So if you're not already using Patient Access, ask a receptionist for your PIN!
Appointment Changes:
Booked appointments 7.30 – 8.40am
These appointments are for patients who would like to be seen earlier in the day e.g. before going to work. They are bookable up to two weeks in advance.
Morning Appointments
Routine appointments are available every morning and are bookable on the day only, either by telephone, through the on-line booking system (Patient Access) or in person at Reception.
Urgent appointments (for patients that are unwell and need to be seen on the day) are available every morning and are booked in time order. These patients will be seen by the Duty Doctor for that day. Once the urgent appointments have been filled patients are offered a telephone call by the Duty Doctor.
Afternoon Appointments
We offer a limited number of booked appointments in the afternoon. The appointments can be booked up to two weeks in advance.
There is a duty doctor available for urgent appointments every afternoon, but patients will not be offered a telephone call by the duty doctor.
We have looked very carefully at how we can change the appointment system to make it more workable for both the patient and doctors and appreciate your help and support during these changes. We welcome any feedback.
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