Drs Clementson, Khan, Muhundan, Sreetharan, Shah, Burgess, Johnson, Garnham & Epperlein
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Changes to Appointment System from 1st January
The Practice is aware that patients can experience frustration due to the length of time it may take to obtain a routine appointment. To address this, we have introduced a new appointment system with the aim of helping patients book an appointment with a doctor within a reasonable timeframe.
The new appointment system means more "on the day" appointments will be available online. So if you're not already using Patient Access, ask a receptionist for your PIN!
Booked appointments 7.30 – 8.40am
These appointments are for patients who would like to be seen earlier in the day e.g. before going to work. They are bookable up to two weeks in advance.
Routine appointments are available every morning and are bookable on the day only, either by telephone, through the on-line booking system (Patient Access) or in person at Reception.
Urgent appointments (for patients that are unwell and need to be seen on the day) are available every morning and are booked in time order. These patients will be seen by the Duty Doctor for that day. Once the urgent appointments have been filled patients are offered a telephone call by the Duty Doctor.
We offer a limited number of booked appointments in the afternoon. The appointments can be booked up to two weeks in advance.
There is a duty doctor available for urgent appointments every afternoon, but patients will not be offered a telephone call by the duty doctor.
We have looked very carefully at how we can change the appointment system to make it more workable for both the patient and doctors and appreciate your help and support during these changes. We welcome any feedback.
SEASONAL INFLUENZA VACCINATION
If you are “at risk”or over 65, you are advised to have a Seasonal Influenza Vaccination. If you have not had yours yet, we are still offering these - please contact the surgery to book an appointment.
Make sure you do not miss out on your Seasonal Influenza Vaccination and speak to a receptionist to book an appointment today.
|To register for Patient Access (online services) bring some ID to the Practice and ask one of our receptionists to print you a PIN letter. Once registered, you will be able to book appointments and order your repeat prescriptions online. This is the most accurate and quickest way of requesting repeat prescriptions and booking appointments!
email your repeat prescription request to: firstname.lastname@example.org or for a more accurate and quicker way of ordering your repeat prescriptions, sign up to Patient Access - ask for your PIN at reception (you will be asked for ID).
Purley Oaks Childrens Centre offers a fantastic range of services and activities to support you and your family, including baby massage; help with your child's speech and language and Music time! September to December timetable
Medicine Waste Please remember to only order what you need! Unused medicines cost the NHS around £300 million every year. Click here to see how you can help.
Out of Hours If you need access to medical care when the surgery is closed, please see our Out of Hours information. Remember you can ring 111 for advice or an appointment at a local GP Hub, 365 days a year.
GDPR On 25th May 2018, the strict rules about how data can and cannot be used were strengthened. For more information about how we use your data; to view our policies; or download a form to access your medical records, see our GDPR page or ask at Reception.