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Nhs England

Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

 

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

You can also call 18001 111 on a textphone.

 

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice

You can also get:

 

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 to pre-book an appointment.

Urgent Care Centre

Croydon University Hospital
Emergency Department
24 hours 365 days
530 London Road
Croydon CR7 7YE

 

Mental Health Crisis Line

Tel: 0800 731 2864

A 24 hour Mental Health Crisis Line, run by community psychiatric nurse, is provided by South London & Maudsley NHS Trust.

 

Pharmacists

At Parkside we have always supported our Pharmacy colleagues who are experts in medicines, how they work and what conditions they treat. We are delighted to inform our patients about the Pharmacy Minor Ailments Scheme which offers Croydon residents access to medicines, health advice and treatment from their local pharmacy without requiring any prescriptions or vouchers.

To take part in the scheme, simply go to your local Pharmacy and ask the Pharmacist for medication under the Minor Ailments Scheme.

Pharmacists are able to provide you with medicines for minor conditions free of charge if you are normally exempt from prescription charges. If you are not exempt from prescription charges, you will pay the normal over-the counter charge to the pharmacy.

Minor Ailments covered include:

  • Diarrhoea Mouth
  • Ulcers
  • Hay Fever
  • Sprains
  • Headlice
  • Sore throat
  • Indigestion/heartburn
  • Teething
  • Insect bites and stings
  • Vaginal Thrush

Of course, the pharmacist can also refer you back to your GP if more treatment or investigation is required.

 

Emergency Dental Services

The emergency dental service is known as South West London Urgent Dental Care (SWLUDC).  Patients are triaged by Smile Dental Triage Ltd.  The service is open as follows:

Telephone Number: 020 3402 1333

Monday to Fridays: 5.00pm to 10.00pm

Weekends and Bank Holidays: 9.00am to 10.00pm

At all other times patients should call NHS 111